{"id":18007,"date":"2024-05-13T09:22:56","date_gmt":"2024-05-13T14:22:56","guid":{"rendered":"https:\/\/www.unqork.com\/?post_type=resources&#038;p=18007"},"modified":"2024-06-07T10:01:51","modified_gmt":"2024-06-07T15:01:51","slug":"creator-spotlight-becky-onifer-arapahoe-county-co","status":"publish","type":"resources","link":"https:\/\/www.unqork.com\/resource-center\/blogs\/customers\/becky-onifer\/","title":{"rendered":"How Arapahoe County Uses Unqork to Enhance Resident Services"},"content":{"rendered":"\n<section class=\"bs-section bs-section-824a2bcd2f00c80b4b5d88326bbdc7782d4eee60 bs-section---default bs-section--progress-bar-scroll\"><div class=\"container-fluid\">\n<div class=\"bs-row row   bs-row---default\">\n<div class=\" bs-column col-sm-12   bs-column-acaa725e26039a4399464a1fdae0b38a3dc66f4d bs-column---default     \"><\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"bs-section bs-section-8c1bc48401538ca8f5b315aedb95179b563f64e9 bs-section---default bs-section--newsroom-inner-banner bs-section--common-glow bs-section--blog-inner-banner\"><div class=\"container\">\n<div class=\"bs-row row   bs-row---default\">\n<div class=\" bs-column col-sm-12   bs-column-acaa725e26039a4399464a1fdae0b38a3dc66f4d bs-column---default     \"><div class=\"taxonomy-resource-category wp-block-post-terms\"><a href=\"https:\/\/www.unqork.com\/resource-category\/blogs\/\" rel=\"tag\">Blogs<\/a><span class=\"wp-block-post-terms__separator\">, <\/span><a href=\"https:\/\/www.unqork.com\/resource-category\/series\/power-user-spotlight\/\" rel=\"tag\">Power User Spotlight<\/a><\/div>\n\n<div class=\"wp-block-post-date\"><time datetime=\"2024-05-13T09:22:56-05:00\">May 13, 2024<\/time><\/div>\n\n\n<div class=\"reading-time\">\n    <span class=\"reading-time__time\">4 <\/span> min read\n<\/div>\n\n\n<h1 class=\"wp-block-post-title\">How Arapahoe County Uses Unqork to Enhance Resident Services<\/h1><\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"bs-section bs-section-ace1650ca8e1d03879d9b4c8b553d147cfccab34 bs-section---default bs-section--newsroom-inner-banner bs-section--blog-inner-banner bs-section--blog-inner-below-banner\"><div class=\"container\">\n<div class=\"bs-row row   bs-row---default\">\n<div class=\" bs-column col-12   bs-column-427af4218da8a3e092de9f7690428d2d995286ec bs-column---default align-items-center align-items-sm-center align-items-md-center align-items-lg-center align-items-xl-center\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1329\" height=\"460\" data-src=\"https:\/\/www.unqork.com\/wp-content\/uploads\/2024\/05\/power-user.png\" alt=\"\" class=\"wp-image-18065 lazyload\" style=\"--smush-placeholder-width: 1329px; --smush-placeholder-aspect-ratio: 1329\/460;width:982px;height:auto\" data-srcset=\"https:\/\/www.unqork.com\/wp-content\/uploads\/2024\/05\/power-user.png 1329w, https:\/\/www.unqork.com\/wp-content\/uploads\/2024\/05\/power-user-300x104.png 300w, https:\/\/www.unqork.com\/wp-content\/uploads\/2024\/05\/power-user-1024x354.png 1024w, https:\/\/www.unqork.com\/wp-content\/uploads\/2024\/05\/power-user-768x266.png 768w\" data-sizes=\"(max-width: 1329px) 100vw, 1329px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><noscript><img loading=\"lazy\" decoding=\"async\" width=\"1329\" height=\"460\" src=\"https:\/\/www.unqork.com\/wp-content\/uploads\/2024\/05\/power-user.png\" alt=\"\" class=\"wp-image-18065\" style=\"width:982px;height:auto\" srcset=\"https:\/\/www.unqork.com\/wp-content\/uploads\/2024\/05\/power-user.png 1329w, https:\/\/www.unqork.com\/wp-content\/uploads\/2024\/05\/power-user-300x104.png 300w, https:\/\/www.unqork.com\/wp-content\/uploads\/2024\/05\/power-user-1024x354.png 1024w, https:\/\/www.unqork.com\/wp-content\/uploads\/2024\/05\/power-user-768x266.png 768w\" sizes=\"(max-width: 1329px) 100vw, 1329px\" \/><\/noscript><\/figure><\/div><\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"bs-section bs-section-af1a9b0a6b564210ee470d996ddb772007a6f1f3 bs-section---default bs-section--inner-js-content bs-section--newsroom-inner-body\"><div class=\"container\">\n<div class=\"bs-row row   bs-row---default\">\n<div class=\" bs-column col-sm-12   bs-column-acaa725e26039a4399464a1fdae0b38a3dc66f4d bs-column---default     \">\n<h5 class=\"wp-block-heading\"><strong>An application developer for Colorado\u2019s Arapahoe County, Becky Onifer discusses how she uses Unqork to digitize resident services, tells us what she loves about configuring with Unqork, and shares app development best practices.&nbsp;<\/strong><\/h5>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"wp-block-heading\">Q: Tell us how long you\u2019ve been using Unqork and what certifications have you earned.<\/h4>\n\n\n\n<p><strong>Becky:<\/strong>&nbsp;I started working on Unqork in July, 2022, so it\u2019s been more than a year and a half. I took the Associate Configurator learning path, and now I&#8217;m in the middle of the professional configurator path. I\u2019ve also earned an SME badge from the Unqork Community.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">What use cases are you currently building using Unqork?<strong>&nbsp;<\/strong><\/h4>\n\n\n\n<p>We\u2019re tackling a combination of internal and external use cases with Unqork. Externally, it&#8217;s all about how we can improve the resident experience for people who live in our county, meeting them where they are. As a local government IT department, we could always use more resources, but with Unqork we can automate and optimize processes internally as well.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Tell us about an exciting use case you\u2019re tackling with Unqork.<\/h4>\n\n\n\n<p>We used Unqork to build a curbside ballot pickup app for voters whose ballots are lost or damaged. Voters get a text notification when their ballot is ready. Then, they can text us on-demand when they arrive at the site. Instead of using an appointment-based model, someone will bring the ballot right to their car.&nbsp;&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">How did Unqork make it easier to build out the curbside ballot app?<\/h4>\n\n\n\n<p>The program started with COVID-19 a few years ago, and the county used an all-Microsoft solution, which was extremely limited and felt very hacky. It was really not scalable, and there was no versioning, either.<\/p>\n\n\n\n<p>With Unqork, it became way easier to test, and it&#8217;s also more scalable now. Before, standing up a new location was a huge process and resulted in a bunch of duplicate code. With Unqork, we\u2019ve also been able to add in enhancements, like an integration with Twilio. And we can use shared modules and just import them as a panel. And so it&#8217;s going to be way easier to scale the app in the future.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">What value has the project delivered to stakeholders, including the tech teams, business teams, and end users?<\/h4>\n\n\n\n<p>It is going to be way easier for the tech team to test and maintain. The reusability and composability of Unqork has been really big for us. In government, we&#8217;ve got all kinds of systems, big and small. If we&#8217;re able just to switch out small pieces here and there, that&#8217;s really beneficial.<\/p>\n\n\n\n<p>For the actual election staff, it means less setup on their side for every election. It\u2019s also an overall more intuitive solution for them. For residents, we\u2019re better able to meet them where they are. Instead of having to make an appointment, we send them a notification, and then they can come and pick up their ballot at any time.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote\" style=\"font-size:28px\">\n<p style=\"font-size:28px\">quickly to show the elections team what the app might look like. That\u2019s been a theme across projects that we\u2019re doing in Unqork.&#8221;<\/p>\n<cite>\u2014Becky Onifer, Application Developer, Arapahoe County<\/cite><\/blockquote>\n\n\n\n<h4 class=\"wp-block-heading\">Has Unqork made it easier to collaborate with the non-technical teams you are serving?<\/h4>\n\n\n\n<p>Yes. For example, we met a lot with the elections team. We could show them what Unqork is, what we can do with it, and how it can help them. I was able to build a POC really fast and make changes quickly to show the elections team what the app might look like. That&#8217;s been a theme across projects that we&#8217;re doing in Unqork. It&#8217;s not a huge time investment to spend a couple of days building a quick proof of concept to see if it\u2019s something we want to move forward with or not.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">How is Unqork helping you optimize internal business processes for the county?<\/h4>\n\n\n\n<p>A lot of our internal use cases involve a little app or a little form that&#8217;s not quite meeting the need. But with our limited resources, it doesn&#8217;t warrant building a full custom-built solution using traditional methods. Unqork has been great because we can solve the problem in a short period of time and have a good outcome.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">What are your favorite things about building on Unqork?&nbsp;<\/h4>\n\n\n\n<p>First, the ability to integrate with other systems easily is really beneficial. I didn&#8217;t know the terminology or how to connect to external systems before using Unqork, and I was able to learn it pretty quickly.&nbsp;<\/p>\n\n\n\n<p>The other thing I like is the styling. It\u2019s really easy to build a nice-looking app with the default styles, which are great and look good automatically, And then if you need any customizations, I like the flexibility that you can do your own style sheet with your own customizations. I didn&#8217;t have experience with CSS, but it was a good way to get my feet wet, and it helps if you&#8217;re trying to make something look like the rest of your branding.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Please share some best practices you\u2019ve discovered using Unqork that you\u2019d like to share with other Unqork creators.&nbsp;<\/h4>\n\n\n\n<p>The first best practice is very specific but very useful. With API modules, always use the sse.httpResponseCode. If you build an API module and you&#8217;re calling another module or you&#8217;re calling a back-end service and then you execute your API, it will automatically show the 200 Response Code regardless of what happened on the backend. So if there was an error, it&#8217;s still going to show success. It\u2019s a better user experience to pass the error back to the calling module by setting the sse.httpResponseCode, because you can choose what to do if an error occurs. Then you can let the user know .<\/p>\n\n\n\n<p>I\u2019d also say, even though Unqork requires zero code, you&#8217;re still building software and need to take the time to think it through and architect it. With a lot of low-code\/no-code solutions, you can&#8217;t really do anything complicated, but with Unqork you can. So, you need to ask yourself what&#8217;s the best way to build us, how you can make it maintainable, and consider how it fits in with your other systems. <\/p>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"bs-section bs-section-0a6d73e3a5c5b2ea6ab3ef4abbdf5145ee3349f9 bs-section---default bs-section--common-posts bs-section--common-related-post bs-section--blog-inner-post-slider bs-section--see-how-unqork-slider\"><div class=\"container\">\n<div class=\"bs-row row   bs-row---default\">\n<div class=\" bs-column col-sm-12   bs-column-acaa725e26039a4399464a1fdae0b38a3dc66f4d bs-column---default     \">\n<h2 class=\"wp-block-heading has-text-align-left has-unqork-blue-color has-text-color\">You Might Also Be Interested in<\/h2>\n<\/div>\n<\/div>\n\n\n\n<div class=\"bs-row row   bs-row---default\">\n<div class=\" bs-column col-sm-12 col-lg-12   bs-column-c75e6418be084722064302e6ceb0df0340b76544 bs-column---default     \"><div class=\"bs-slider\"><div class=\"blog-inner-slick-slider\" data-slick='{\"dots\":false,\"infinite\":false,\"slidesToShow\":3,\"slidesToScroll\":1,\"speed\":1000,\"responsive\":[{\"breakpoint\":960,\"settings\":{\"dots\":true,\"arrows\":false,\"slidesToShow\":1,\"slidesToScroll\":1}}]}'><div class=\"bs-post \"><a class=\"bs-post__trigger\" href='https:\/\/www.unqork.com\/resource-center\/video\/unqork-government-live-build-challenge-24-auxo-fsa-loan-application-solution\/' target='_self'><div class=\"bs-post__inner \"><div class=\"bs-post__details\"><div class=\"bs-post__date\"> <span>Jul 16, 2024<\/span><\/div><div class=\"bs-post__title\">\n                            <p>Unqork Government Live Build Challenge \u201824: Auxo\u2019s FSA Loan Application Solution<\/p>\n                        <\/div><div class=\"bs-post__learn-more\"><span>Read More<\/span><\/div><\/div><div class=\"bs-post__image\">\n            <figure class=\"figure\"> <img\n            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class=\"bs-background\"><picture><img decoding=\"async\" data-src=\"https:\/\/www.unqork.com\/wp-content\/uploads\/2024\/01\/common-cta-bg.svg\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" class=\"lazyload\" \/><noscript><img decoding=\"async\" src=\"https:\/\/www.unqork.com\/wp-content\/uploads\/2024\/01\/common-cta-bg.svg\"\/><\/noscript><\/picture><\/div><div class=\"container\">\n<div class=\"bs-row row   bs-row---default\">\n<div class=\" bs-column col-sm-12   bs-column-330991db55d0dee658facd6f8b8b08ec80516958 bs-column---default d-flex flex-column align-items-center    \">\n<h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color\">Take a self-guided tour of the Unqork Enterprise App Cloud<\/h2>\n\n\n\n<span class=\"bs-pro-button bs-pro-button--tertiary bs-pro-button-p-btn-989d9f1a1c59f68fb58d4a55714d6d378bdbbbcc\"><style>.bs-pro-button-p-btn-989d9f1a1c59f68fb58d4a55714d6d378bdbbbcc .bs-pro-button__container {background-color: #abb8c3; color: #000000;}<\/style><a href=\"https:\/\/www.unqork.com\/guided-tour\/\" target=\"\" rel=\"noopener noreferrer\" class=\"bs-pro-button__container\">Take the tour!<\/a><\/span>\n<\/div>\n<\/div>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":18046,"template":"","meta":{"_acf_changed":false,"show_custom_date":true,"custom_date":"2022-06-27 12:14:00","featured":false,"featured_image":0,"learn_more_label":"","image_alt_text":"","learn_more_type":"","learn_more_link":[],"show_popup":false,"disable_iframe":false,"enable_lazy_loading":false,"learn_more_link_file":0,"event_date":false,"event_start_date":"","event_end_date":"","featured_page_list":[],"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"4383,4391,4448,4452,4459,4688","_relevanssi_noindex_reason":"","inline_featured_image":false},"tags":[],"industry":[],"resource-category":[62,71],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How Arapahoe County Uses Unqork to Enhance 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