{"id":14895,"date":"2021-07-08T04:00:00","date_gmt":"2021-07-08T04:00:00","guid":{"rendered":"https:\/\/www.unqork.com\/resources\/are-manual-workflows-costing-your-enterprise\/"},"modified":"2024-06-04T09:23:05","modified_gmt":"2024-06-04T14:23:05","slug":"are-manual-workflows-costing-your-enterprise","status":"publish","type":"resources","link":"https:\/\/www.unqork.com\/resource-center\/blogs\/are-manual-workflows-costing-your-enterprise\/","title":{"rendered":"Are Manual Workflows Costing Your Enterprise?"},"content":{"rendered":"\n<section class=\"bs-section bs-section-ea9c1c63b8b236291714eb91888e57a50de2e2fb bs-section---default bs-section--progress-bar-scroll\"><div class=\"container-fluid\">\n<div class=\"bs-row row   bs-row---default\">\n<div class=\" bs-column col-sm-12   bs-column-5f6574ebb29ac8d58ab608d2aff5b1bbe4f96332 bs-column---default     \"><\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"bs-section bs-section-6b943a4add517fdb80a71c1cbd8b1f30d5ad164b 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href=\"https:\/\/twitter.com\/intent\/tweet?text=Are%20Manual%20Workflows%20Costing%20Your%20Enterprise%3F&url=https%3A%2F%2Fwww.unqork.com%2Fresource-center%2Fblogs%2Fare-manual-workflows-costing-your-enterprise%2F\" title=\"X\" rel=\"nofollow noopener\" target=\"_blank\" style=\"font-size:32px!important;box-shadow:none;display:inline-block;vertical-align:middle\"><span class=\"heateor_sss_svg heateor_sss_s__default heateor_sss_s_x\" style=\"background-color:#2a2a2a;width:35px;height:35px;border-radius:999px;display:inline-block;opacity:1;float:left;font-size:32px;box-shadow:none;display:inline-block;font-size:16px;padding:0 4px;vertical-align:middle;background-repeat:repeat;overflow:hidden;padding:0;cursor:pointer;box-sizing:content-box\"><svg width=\"100%\" height=\"100%\" style=\"display:block;border-radius:999px;\" focusable=\"false\" aria-hidden=\"true\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 32 32\"><path fill=\"#fff\" d=\"M21.751 7h3.067l-6.7 7.658L26 25.078h-6.172l-4.833-6.32-5.531 6.32h-3.07l7.167-8.19L6 7h6.328l4.37 5.777L21.75 7Zm-1.076 16.242h1.7L11.404 8.74H9.58l11.094 14.503Z\"><\/path><\/svg><\/span><\/a><\/div><div class=\"heateorSssClear\"><\/div><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n\n<section class=\"bs-section bs-section-b861d613d39611a567eaf26db76ac7f0acd66704 bs-section---default bs-section--inner-js-content bs-section--newsroom-inner-body\"><div class=\"container\">\n<div class=\"bs-row row   bs-row---default\">\n<div class=\" bs-column col-sm-12   bs-column-5f6574ebb29ac8d58ab608d2aff5b1bbe4f96332 bs-column---default     \">\n<p dir=\"ltr\"><em><span>Manual processes are tedious, laborious, and frustrating\u2014however, many enterprises still rely on them. No-code can help.<\/span><\/em><\/p>\n<p><!--more--><\/p>\n<p dir=\"ltr\"><span id=\"docs-internal-guid-25eb056e-7fff-03a9-3df0-f1459472a27f\">A manual process is any workflow dependent upon one person passing information to another person, or copying and pasting data between internal and external systems. Manual processes are often called \u201cswivel chair integrations\u201d as they require you to repeatedly log in and out of many disparate tools just to complete simple tasks. Any process-related communication typically takes place externally via email or instant message, and the only way to get a status update is to contact someone directly.&nbsp;<\/span><\/p>\n<p dir=\"ltr\"><span id=\"docs-internal-guid-25eb056e-7fff-03a9-3df0-f1459472a27f\">It\u2019s clear manual processes are inefficient and time-consuming, not to mention out of touch with how modern enterprises operate. Still, more organizations rely on manual processes than you might think. According to a Kofax Software <\/span><a href=\"https:\/\/www.ciosummits.com\/Online_Assets_Kofax_from_Lexmark_Whitepaper_-_Integrating_Data_is_Expensive_Challenge_for_Financial_Services.pdf\" target=\"_blank\" rel=\"noopener\">survey<\/a>, 34% of financial institutions still use manual paper-based processes for day-to-day operations. In the insurance sector, manual processes are the <a href=\"https:\/\/clearwater-analytics.com\/clearinsights\/the-persistence-of-manual-processes\" target=\"_blank\" rel=\"noopener\">number one efficiency challenge<\/a> for <a href=\"https:\/\/www.unqork.com\/resources\/latest-content\/the-cfos-guide-to-no-code\" target=\"_blank\" rel=\"noopener\">CFOs<\/a>. If your enterprise is still using manual processes, there\u2019s so much more at stake than simply being behind the curve.<\/p>\n<p>&nbsp;<a href=\"https:\/\/go.unqork.com\/demo?utm_content=blog-demo-image\" target=\"_blank\" rel=\"noopener\"><\/p>\n\n\n<div class='media-elements bs-media-element---default bs-media-element--image-caption enable'>    <div class='bs-common-image'>\n                            <figure class='figure justify-content-start d-flex'>\n                            <picture>\n                            \n                            <img data-src='https:\/\/static.hsstatic.net\/BlogImporterAssetsUI\/ex\/missing-image.png' class='img-fluid lazyload'  loading=\"lazy\" alt='placeholder' title='' src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" \/><noscript><img src='https:\/\/static.hsstatic.net\/BlogImporterAssetsUI\/ex\/missing-image.png' class='img-fluid'  loading=\"lazy\" alt='placeholder' title=''  \/><\/noscript>\n                            <\/picture>\n                                \n                            <\/figure>\n                        <\/div><\/div>\n\n\n<p><\/a><\/p>\n<p>&nbsp;<\/p>\n<h2 dir=\"ltr\"><span id=\"docs-internal-guid-25eb056e-7fff-03a9-3df0-f1459472a27f\">3 ways manual processes are hurting your business<\/span><\/h2>\n<p dir=\"ltr\"><span id=\"docs-internal-guid-25eb056e-7fff-03a9-3df0-f1459472a27f\">Manual processes aren\u2019t small inefficiencies teams can work around with a little maneuvering. The costs are very real! Here are three key ways manual processes prevent you from reaching your full potential.<\/span><\/p>\n<h3 dir=\"ltr\"><span id=\"docs-internal-guid-25eb056e-7fff-03a9-3df0-f1459472a27f\">1. Productivity losses<\/span><\/h3>\n<p dir=\"ltr\"><span id=\"docs-internal-guid-25eb056e-7fff-03a9-3df0-f1459472a27f\">Manual processes can wreak havoc on your team\u2019s productivity. When you rely on manual processes to perform simple, repetitive tasks\u2014like populating multiple forms with a customer\u2019s name and email address\u2014the productivity losses stack up. Before you know it, <\/span><a href=\"https:\/\/raconteur.uberflip.com\/i\/842280-robotics-and-automation-special-report\/9?\" target=\"_blank\" rel=\"noopener\">22%<\/a> of your team\u2019s time is spent on repetitive tasks.&nbsp;<\/p>\n<blockquote>\n<p dir=\"ltr\"><strong>Plus, the simple act of switching between different tools again and again can decrease productivity by&nbsp;<a href=\"https:\/\/www.wrike.com\/blog\/high-cost-of-multitasking-for-productivity\/\" target=\"_blank\" rel=\"noopener\">40%<\/a>.<\/strong><\/p>\n<\/blockquote>\n<p dir=\"ltr\"><span id=\"docs-internal-guid-25eb056e-7fff-03a9-3df0-f1459472a27f\"><a href=\"https:\/\/resources.m-files.com\/blog\/how-long-does-it-actually-take-to-find-a-document-dissecting-the-many-stats-out-there\" target=\"_blank\" rel=\"noopener\">Gartner<\/a><\/span> found that, on average, it takes an employee 18 minutes to find a document manually. Then, they spend an additional 50% of their working time searching for the information they need within that document. Plus, the simple act of switching between different tools again and again can decrease productivity by <a href=\"https:\/\/www.wrike.com\/blog\/high-cost-of-multitasking-for-productivity\/\" target=\"_blank\" rel=\"noopener\">40%<\/a>.<\/p>\n<h3 dir=\"ltr\"><span id=\"docs-internal-guid-25eb056e-7fff-03a9-3df0-f1459472a27f\">2. Data entry errors<\/span><\/h3>\n<p dir=\"ltr\"><span id=\"docs-internal-guid-25eb056e-7fff-03a9-3df0-f1459472a27f\">In order for manual processes to work, every single person in the pipeline must be correct in every aspect of their work at all times. Unfortunately, that simply isn\u2019t possible\u2014nobody\u2019s perfect, especially when it comes to manually entering data day in and day out. The human error statistics related to manual processes are actually pretty shocking:<\/span><\/p>\n<ul style=\"list-style-type:disc;\">\n<li aria-level=\"1\" dir=\"ltr\">\n<p dir=\"ltr\" role=\"presentation\"><span id=\"docs-internal-guid-25eb056e-7fff-03a9-3df0-f1459472a27f\">A person will make at least <\/span><a href=\"https:\/\/irpaai.com\/definition-and-benefits\/\" target=\"_blank\" rel=\"noopener\">10 mistakes per 100 steps<\/a> in a manual process, even if it\u2019s redundant work they\u2019ve done multiple times&nbsp;<\/p>\n<\/li>\n<li aria-level=\"1\" dir=\"ltr\">\n<p dir=\"ltr\" role=\"presentation\"><span id=\"docs-internal-guid-25eb056e-7fff-03a9-3df0-f1459472a27f\">Even when manually entering information into the most straightforward of spreadsheets, the probability of human error sits between <\/span><a href=\"https:\/\/www.researchgate.net\/publication\/1907590_Thinking_is_Bad_Implications_of_Human_Error_Research_for_Spreadsheet_Research_and_Practice\" target=\"_blank\" rel=\"noopener\">18% and 40%<\/a><\/p>\n<\/li>\n<li aria-level=\"1\" dir=\"ltr\">\n<p dir=\"ltr\" role=\"presentation\"><span id=\"docs-internal-guid-25eb056e-7fff-03a9-3df0-f1459472a27f\">Common verification methods like visual checking result in <\/span><a href=\"https:\/\/www.researchgate.net\/publication\/220495402_Preventing_human_error_The_impact_of_data_entry_methods_on_data_accuracy_and_statistical_results\" target=\"_blank\" rel=\"noopener\">2958%<\/a> more errors than double entry<\/p>\n<\/li>\n<\/ul>\n<p dir=\"ltr\"><span id=\"docs-internal-guid-25eb056e-7fff-03a9-3df0-f1459472a27f\">If you\u2019re in a highly-regulated industry like <\/span><a href=\"https:\/\/www.unqork.com\/resources\/articles\/how-no-code-prepares-firms-for-the-future-of-financial-services\" target=\"_blank\" rel=\"noopener\">finance<\/a>, <a href=\"https:\/\/www.unqork.com\/resources\/articles\/using-no-code-to-unify-operations-in-insurance\" target=\"_blank\" rel=\"noopener\">insurance<\/a>, or <a href=\"https:\/\/www.unqork.com\/resources\/blog-articles\/ebook-how-no-code-can-transform-the-public-sector\" target=\"_blank\" rel=\"noopener\">government<\/a>, data entry errors can be significant and costly. From financial losses to legal fines to reputational damage, one small mistake can have a lasting negative impact.<\/p>\n<h3 dir=\"ltr\"><span id=\"docs-internal-guid-25eb056e-7fff-03a9-3df0-f1459472a27f\">3. Poor customer experiences<\/span><\/h3>\n<p dir=\"ltr\"><span id=\"docs-internal-guid-25eb056e-7fff-03a9-3df0-f1459472a27f\">You might think inefficient manual processes are only an internal issue, but their effects can and do ripple out to impact your users. According to <\/span><a href=\"https:\/\/newsroom.accenture.com\/news\/us-companies-losing-customers-as-consumers-demand-more-human-interaction-accenture-strategy-study-finds.htm\" target=\"_blank\" rel=\"noopener\">Accenture<\/a>, 73% of today\u2019s customers expect service to be easy and convenient, and 61% want it to be faster. If your manual processes require customers to constantly provide the same basic information across their journey, you\u2019re not meeting either one of these expectations. The same study by Accenture found that 52% of customers switched providers due to poor customer experiences alone, and the estimated cost of these losses was $1.6 trillion.<\/p>\n<p dir=\"ltr\"><span id=\"docs-internal-guid-25eb056e-7fff-03a9-3df0-f1459472a27f\">Given these negative business outcomes, why haven\u2019t more enterprises done away with their manual processes? If they\u2019re working with applications built using traditional development methods, the answer always comes down to technology. It\u2019s difficult to integrate a code-based application with legacy systems, especially if the application is modern. <\/span><a href=\"https:\/\/www.unqork.com\/resources\/articles\/creating-enterprise-apis-the-easy-way\" target=\"_blank\" rel=\"noopener\">APIs<\/a> go a long way toward automating and streamlining manual processes, but some external data sources\u2014such as websites and portals\u2014don\u2019t have APIs for application connection.&nbsp;<\/p>\n<p dir=\"ltr\"><span id=\"docs-internal-guid-25eb056e-7fff-03a9-3df0-f1459472a27f\">On top of these roadblocks, tech teams are simply too overloaded with <\/span><a href=\"https:\/\/www.unqork.com\/resources\/blog-articles\/the-true-costs-of-maintaining-legacy-systems\" target=\"_blank\" rel=\"noopener\">legacy maintenance<\/a> and project backlogs to make phasing out manual processes a priority. With a no-code platform, you can eliminate these pain points and do away with the manual processes that keep your business from thriving.&nbsp;<\/p>\n<h2 dir=\"ltr\"><span id=\"docs-internal-guid-25eb056e-7fff-03a9-3df0-f1459472a27f\">Unqork process bottlenecks with no-code<\/span><\/h2>\n<p dir=\"ltr\"><span id=\"docs-internal-guid-25eb056e-7fff-03a9-3df0-f1459472a27f\">To boost efficiency and eliminate process bottlenecks, you have to start at the source\u2014technology! The Unqork platform is packed with robust dev tools and features designed to help you optimize your enterprise\u2019s workflows. Our cloud-native, API-based <\/span><a href=\"https:\/\/www.unqork.com\/resources\/blog-articles\/why-are-integrations-so-important-for-enterprises\" target=\"_blank\" rel=\"noopener\">integration<\/a> templates let you quickly and efficiently execute workflows, which enables you to easily scale process automation and business orchestration best practices.<\/p>\n\n\n<div class='media-elements bs-media-element---default enable'><div>        <script src=\"https:\/\/fast.wistia.com\/embed\/medias\/jpoccl36ym.jsonp\" async><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script><div class=\"wistia_responsive_padding\" style=\"padding:56.25% 0 0 0;position:relative;\"><div class=\"wistia_responsive_wrapper\" style=\"height:100%;left:0;position:absolute;top:0;width:100%;\"><div class=\"wistia_embed wistia_async_jpoccl36ym seo=false videoFoam=true\" style=\"height:100%;position:relative;width:100%\">&nbsp;<\/div><\/div><\/div><\/div>\n<\/div>\n\n\n<p dir=\"ltr\" style=\"text-align: center;\"><small><em><span id=\"docs-internal-guid-25eb056e-7fff-03a9-3df0-f1459472a27f\">Watch our webinar \u201cFrom Manual to Digital: Transform Operational Complexity into Business Results\u201d to learn more.&nbsp;<\/span><\/em><\/small><\/p>\n<p>Unqork leverages enterprise-grade automation that supports security, flexibility, and easy management through customizable workflows. Designer role-based access control allows you to define granular access to configuration, production, and administration capabilities. This way, there\u2019s no confusion about who is responsible for certain tasks.&nbsp;<\/p>\n<p dir=\"ltr\"><span id=\"docs-internal-guid-25eb056e-7fff-03a9-3df0-f1459472a27f\">Unqork\u2019s no-code platform also uses easy-to-apply business logic, which increases your enterprise\u2019s technical capacity. In turn, this makes it easier to automate the repetitive tasks that would otherwise require a manual process. All these features (and more!) help you expedite operations, reduce opportunities for human error, and cut all the costs of manual processes. Don\u2019t let manual workflows hold you back! Bring no-code into your enterprise with Unqork.<\/span><\/p>\n<p dir=\"ltr\"><em><span id=\"docs-internal-guid-25eb056e-7fff-03a9-3df0-f1459472a27f\">Schedule a <\/span><a href=\"https:\/\/forms.unqork.com\/demo\/\" target=\"_blank\" rel=\"noopener\">personalized demonstration<\/a> of Unqork today with one of our in-house experts. 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